Privacy Policy

A legal disclaimer

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Who we are: Heaven Sent Cat Sitting is the trading name of Heaven sent ragdolls Ltd. Our contact details are info@heavensentcats.com, 29  Dumyat Drive Falkirk, 07593501730.

Information we collect: We may collect names, addresses, telephone numbers, email addresses, emergency contact details, veterinary practice details, cat-care instructions, booking details, payment records, key/access information and communications relating to the service.

Why we use information: We use information to provide cat-sitting services, manage bookings, communicate with customers, handle emergencies, maintain records, process payments, meet legal/accounting obligations and protect the security of customers and their property.

Sharing information: We may share relevant information with veterinary practices, emergency contacts, insurers, professional advisers, payment providers or authorities where necessary and lawful.

Retention: We keep your details for - customer records ____duration of requested visits______; financial records _____duration of requested visits_____; key/access records _____duration of requested visits_____; incident records _____7 years_____.

Security: We take reasonable technical and organisational measures to protect personal information and access details.

Customer rights: Customers may have rights under UK data-protection law, including rights concerning access, correction, deletion, restriction and objection depending on the circumstances.

Contact: For privacy questions or requests, contact Amanda initially.

Complaints: Customers can contact us first. They may also complain to the Information Commissioner's Office where applicable.